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Level 3 Infrastructure Technician

Provide technical support, rectify issues and maintain productivity.

Infrastructure technician apprenticeship standard

This level 3 apprenticeship training programme develops focused, high achieving and knowledgeable IT professionals who provide technical support within an organisation.

As your first step into the world of technical support, such as in a general help desk and support role, you will provide support to internal or external customers, helping them to be productive when using technology to do their own jobs.

You will use tools to problem solve and troubleshoot non-routine problems, as well as the fundamentals of networking, cloud technologies, operating systems, mobile devices.

Upon completion of this programme, you become a Registered IT Technician (RITTech) with BCS, and can also gain the Microsoft Mobility and Device Fundamentals cyber security qualification.

Your apprenticeship journey

Months 1 to 4

Programme introduction and IT fundamentals
Health and safety in IT
Remote infrastructure
Communications in business

BCS Level 3 Award in Networking and Architecture
Microsoft MTA Mobility and Device Fundamentals
BCS Level 3 Award in Cloud Services

Months 5 to 8

Managing data
Workflow management
Problem solving
IT security

BCS Level 3 Award in Coding and Logic
BCS Leve 3 Award in Business Processes

Months 9 to 16

Understanding WEEE regulations
System performance
Professional development
Preparation for your end-point assessment (EPA)


Things to consider

Entry requirements

You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.

In addition, you must be able to commit to the full length of the programme and be able to meet the programme modules through your job role.

If you do not have a level 2 or equivalent in Maths and English, you will be required to work towards achieving these qualifications as part of your apprenticeship.

How will you learn?

Over the duration of 16 months, you will receive a combination of face-to-face and online training and support.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

We ensure that you stay on track to complete your programme on time by managing your progress through our state-of-the-art e-portfolio system, Smart Assessor.

At the end of your programme, your learnt knowledge, skills and behaviours will be assessed by an independent assessor in your end-point assessment (EPA).

Off-the-job training

As part of the apprenticeship, alongside your job role, 20% of your time in work must be dedicated to improving new skills.

You will undertake an online assessment that will help us to understand your learning style and needs, then we will tailor your learning experience accordingly.

This can be any time devoted to learning and improving new skills without interruption.

Let's change lives

We’re all about changing lives, be that individuals changing lives through their day-to-day work, or by organisations changing lives and impacting on our economy.

As a national training provider, we change lives throughout the UK, with expertise in childcare, healthcare, clinical and business skills apprenticeships.

For more information, complete the form below, call us on 01753 596 004, or email us.

Level 3 Infrastructure Technician
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